TCP:

TCP Editors

Insights from the editors of The Concrete Producer: Shelby O. Mitchell, Tom Bagsarian, and Rick Yelton.

 

Joan Fox - Service Matters

Customer experience consultant Joan Fox offers expert advice on customer service for the ready-mix industry.

 

Tom Johnson - From Dispatch to Delivery

From Dispatch to Delivery: Tom Johnson offers insights on becoming the best in the business.

 

Blogs

  • When Bad Testing Happens to Good People

    Apparently the topic of cylinder testing gone wrong struck a chord with TCP readers, who wrote back to share stories similar to the one in last month’s blog. Following are just two humorous examples.

     

  • Holy precast… it’s a concrete bat cave!

    The National Precast Concrete Association’s (NPCA) annual Creative Use of Precast Awards are known for highlighting some of the industry’s most interesting work. This year was no different.

     

  • What NOT to Say to Customers

    It all started with the phrase, “It’s not my job,” to which customers around the globe retorted, “What do you mean it’s not your job? If you can’t help me, why are you here?”

     

  • If Concrete Test Cylinders Could Talk

    As uncertainty continues in the concrete market, one thing that remains constant is the use of test cylinders.

     

  • Can concrete save the U.S. economy?

    Calls for improving America’s infrastructure are getting louder by the day.

     
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