Blogs

  • What NOT to Say to Customers

    It all started with the phrase, “It’s not my job,” to which customers around the globe retorted, “What do you mean it’s not your job? If you can’t help me, why are you here?”

     
  • If Concrete Test Cylinders Could Talk

    As uncertainty continues in the concrete market, one thing that remains constant is the use of test cylinders.

     
  • Can concrete save the U.S. economy?

    Calls for improving America’s infrastructure are getting louder by the day.

     
  • Knowledge Equals Profit

    Two events early in my ready-mix sales career motivated me to learn all I could about the science of concrete design and placement.

     
  • Customer Satisfaction — Who Cares?

    Pursuing customer satisfaction as a way to become a service leader, and therefore more profitable, is the wrong pursuit. Customer satisfaction is simply the price of entry into the game. It keeps the doors open and the employees paid, but it does not grow your business.

     
  • World of Concrete attendance reflects industry optimism

    Although we often look to housing starts or construction employment numbers to gauge growth in the concrete industry, many also watch another key indicator: attendance at World of Concrete.

     
  • What Stories are YOUR Customers Telling?

    Early last week while working in Bentonville, Ark., I rented a car from a rental company that I use occasionally, but certainly not often. I have no loyalty to any particular one as I have been unimpressed by all of them.

     
  • Who is Running your Company?

    Most of the time, a ready-mix producer operates under the direction of the owner or general manager. These leaders guide the dispatch manager, who decides which customers will receive concrete on a particular workday. However, in some companies, the dispatch manager receives little guidance or...

     
  • World of Concrete: What’s in it for producers?

    As many of you know, the industry’s only annual event for commercial concrete and masonry construction – World of Concrete – isn’t just for contractors.

     
  • WOC products for producers

    If you’re planning to attend World of Concrete, don’t forget to set aside some time to browse through the Las Vegas Convention Center’s North Hall — home of the show’s Producer Center.

     
  • STOPS and STARTS for Better Service

    In December, we talked about how to set SMART goals and I promised to give you some considerations on what to stop doing and start doing to reach your goals. This article is about a few STOPS and STARTS to begin the year with a customer service focus.

     
  • Forming up to be a better year

    I felt a sense of optimism as I walked the aisles of The Precast Show/ICON Expo 2013 last week in Indianapolis.

     
  • Looking Out for Us

    Every producer knows that operating and maintaining a ready-mix truck requires a special approach when compared to other severe-duty vehicles. A true American innovation, proper mixer operation and maintenance procedures have often been learned the hard way.

     
  • Announcing our 2012 Influencers

    The Concrete Producer’s 2012 Industry Influencers are...

     
  • Starting the New Year Right

    There was a time not so long ago when I would make New Year’s resolutions. And I did a pretty good job of keeping them. Some were easy, but others required some effort. I’m glad I accomplished them all.

     
  • Changes at TCP

    One look will tell you that TCP is updating its digital identity. Our editorial staff is changing, too.

     
  • Distinguish your Brand with Customer Service

    Have you ever considered that you appear to be exactly like your competitors? They hire the same kind of people. They teach them the same things. They deliver the same product. Most customers would be unable to articulate how your company is different, besides the signs in front of your office and...

     
  • To Hunt or to Keep: That is the Question

    Customer acquisition is sexy. There is something about the hunt that gets people excited. It's kind of like dating-lots of attention, communication and messages of appreciation. Then when acquisition occurs details are forgotten, communication lags, and words of fondness are articulated less often.

     
  • The Most Important Decision Producers Make

    Give up right now on the chance of ever delivering a consistently excellent customer experience, if you are unwilling to hire differently.

     
 
 
 
 

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