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Command Alkon has purchased the Scout and Compass products from 323 Solutions, Inc., pioneers of mobile sales automation and mobile...
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It all started with the phrase, “It’s not my job,” to which customers around the globe retorted, “What do you mean it’s not your job? If...
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Pursuing customer satisfaction as a way to become a service leader, and therefore more profitable, is the wrong pursuit. Customer...
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Early last week while working in Bentonville, Ark., I rented a car from a rental company that I use occasionally, but certainly not often...
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In December, we talked about how to set SMART goals and I promised to give you some considerations on what to stop doing and start doing to...