To reduce workers' compensation costs, it is a good idea to learn how claims are processed, establish procedures between you and the claims handler, and periodically audit the claims handling process. An audit is the best way to ensure that program costs aren't inflated. The audit should show who does what, when, and how, with regard to claims processing. The same is true for cost-containment efforts; clear guidelines are needed to specify what is to be done and who is responsible. Documentation of the disability and the related lost time help identify repeat injuries and provide the basis for a return-to-work prognosis. Documentation of the physical requirements for an employee to return to work is also important. Medical cost containment is a goal that requires utilization review, bill auditing, and preferred provider networks to keep health care bills to a minimum.