Service Matters

  • Producer Solves Bottleneck with Silo Cleaning Service

    A ready-mixed concrete plant in the Midwestern United States has resolved material build-up issues in three storage silos where accumulation had slowed production and increased internal pressures, eventually damaging the vessel walls and forcing a shutdown.

     
  • Italian Equipment Exhibition Displays Signs of Sales Pick-up

    World of Concrete represented the United States with a booth in Hall 9. “Samoter in Verona turned out to be much better than anticipated,” said Jackie James, World of Concrete’s Show Director.

     
  • Hilti's Tools on Demand Service

    Hilti’s new Tools On Demand Service allows customers to access Hilti tools for a time period of 3 to 24 months to match seasonal and project-specific needs

     
  • Family-run Producer Establishes Presence in the U.S.

    By bringing together outstanding equipment, technology, and innovative techniques, Supermix meets and exceeds customers' quality and service expectations.

     
  • EPD Development Service for Concrete Mixtures

    The Admixture Systems business of BASF’s Construction Chemicals division today announces the launch of a third-party critically reviewed Environmental Product Declaration (EPD) Manager tool for concrete. This tool enables BASF to create customer specific EPDs for concrete to help communicate the...

     
  • Mack Trucks Names Layman VP, Business Development

    Mack Trucks named Brian Layman its new vice president of Business Development. In this newly created role, Layman will be responsible for product segmentation, development and management of sales programs, dealer measurements and new truck sales pricing and quoting activities for truck sales in...

     
  • LSZ Auxiliary Steerable Lift Axle Suspension System

    SAF-HOLLAND has introduced its 13.5k capacity, NEWAY LSZ Auxiliary Steerable Lift Axle Suspension System. With a 17.5-inch package size, the LSZ's revolutionary design is more than 4 inches shorter than comparable lift axles. This rugged, yet compact, design offers customers application versatility...

     
  • Eaton Enhances its Authorized Rebuilder Program

    Eaton announced recently that it has added several new transmission model families to its Eaton Authorized Rebuilder program and extended the warranty period for covered transmissions. The program now gives fleets and independent drivers additional options to purchase locally rebuilt transmissions...

     
  • Try (Equipment) Before You Buy

    Renting specialized equipment becomes the trend for complex road-building projects.

     
  • Vocational Model 567: Peterbilt Adds New Options

    The Model 567 is now more versatile than ever with several new product enhancements, including expanded PTO functionality when paired with the PACCAR MX-13 Engine.

     
  • Forty CNG-Powered McNeilus Bridgemaster Mixers Sold to Argos USA

    McNeilus Companies, Inc., an Oshkosh Corporation (NYSE:OSK) company, has sold 40 McNeilus Bridgemaster ready-mix trucks to Argos USA based in Houston, Texas. The vehicles feature McNeilus’ industry-leading next generation (NGEN) compressed natural gas (CNG) configuration that is engineered and...

     
  • Mack Trucks Unveils a Bold New Brand Identity

    Mack Trucks unveiled a bold new brand identity sending a strong message about the significant changes in its organization, products and customer support solutions.

     
  • Fleet Sentiment Report Shows Positive Signs for Q1 2014

    Sixty-two percent of the fleet executives responding to the Q1 2014 Fleet Sentiment survey conducted by CK Commercial Vehicle Research in January indicated they planned to place orders for Class 8 trucks in the next three months.  Forty-eight percent indicated they planned to place trailer orders. ...

     
  • Scheuerle Trailer Produced in U.S.

    The first American SCHEUERLE HighwayTrailer has been produced at the Precision Fabricating & Cleaning Co., Inc. facility in Cocoa, Florida. It will be unveiled at the CONEXPO fair in Las Vegas in March. "With the HighwayTrailer, we offer a German product which has been adapted for the American...

     
  • Schwing Radio Remote Control

    Schwing Radio Remote Control

    Operators can direct boom operation and concrete pumping from hundreds of feet away with Schwing's new wireless radio remote control.

     
  • Cemstone Names Jacob Gave, P.E. Civil Engineered Sales

    Cemstone, an Upper Midwest leader in ready-mixed, engineered and architectural concrete, as well as aggregates, announced that Jacob Gave, P.E., has joined the company in the position of Civil Engineered Sales Representative.

     
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    M Series 966 Wheel Loader Equipped with XE Advanced Powertrain

    The new 966M, 966M XE, 972M and 972M XE Wheel Loaders have US EPA Tier 4 Final ACERT™ engines equipped with a combination of proven electronic, fuel, air and aftertreatment components.  Applying proven technologies systematically and strategically meets customers’ high expectations for productivity...

     
  • The Forgotten Employee

    Many producers say they have trouble finding good drivers. But some may fail to invest as much as they should in these key employees, who are often responsible for customers' most memorable interactions. TCP blogger Joan Fox offers three important ways you can help drivers represent you.

     
  • The Marketing and Customer Experience Headbutt

    How many times have you felt a disconnect between a company's customer service message and your true experience? TCP blogger Joan Fox reminds us how important it is to "walk the talk."

     
  • Signs of Customer Appreciation

    Why wait for an annual event? TCP blogger Joan Fox explains how you can make every day a customer appreciation day.

     
 
 
 

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