Service Matters

  • Eaton Enhances its Authorized Rebuilder Program

    Eaton announced recently that it has added several new transmission model families to its Eaton Authorized Rebuilder program and extended the warranty period for covered transmissions. The program now gives fleets and independent drivers additional options to purchase locally rebuilt transmissions...

     
  • Try (Equipment) Before You Buy

    Renting specialized equipment becomes the trend for complex road-building projects.

     
  • Vocational Model 567: Peterbilt Adds New Options

    The Model 567 is now more versatile than ever with several new product enhancements, including expanded PTO functionality when paired with the PACCAR MX-13 Engine.

     
  • Forty CNG-Powered McNeilus Bridgemaster Mixers Sold to Argos USA

    McNeilus Companies, Inc., an Oshkosh Corporation (NYSE:OSK) company, has sold 40 McNeilus Bridgemaster ready-mix trucks to Argos USA based in Houston, Texas. The vehicles feature McNeilus’ industry-leading next generation (NGEN) compressed natural gas (CNG) configuration that is engineered and...

     
  • Mack Trucks Unveils a Bold New Brand Identity

    Mack Trucks unveiled a bold new brand identity sending a strong message about the significant changes in its organization, products and customer support solutions.

     
  • Fleet Sentiment Report Shows Positive Signs for Q1 2014

    Sixty-two percent of the fleet executives responding to the Q1 2014 Fleet Sentiment survey conducted by CK Commercial Vehicle Research in January indicated they planned to place orders for Class 8 trucks in the next three months.  Forty-eight percent indicated they planned to place trailer orders. ...

     
  • Scheuerle Trailer Produced in U.S.

    The first American SCHEUERLE HighwayTrailer has been produced at the Precision Fabricating & Cleaning Co., Inc. facility in Cocoa, Florida. It will be unveiled at the CONEXPO fair in Las Vegas in March. "With the HighwayTrailer, we offer a German product which has been adapted for the American...

     
  • Schwing Radio Remote Control

    Schwing Radio Remote Control

    Operators can direct boom operation and concrete pumping from hundreds of feet away with Schwing's new wireless radio remote control.

     
  • Cemstone Names Jacob Gave, P.E. Civil Engineered Sales

    Cemstone, an Upper Midwest leader in ready-mixed, engineered and architectural concrete, as well as aggregates, announced that Jacob Gave, P.E., has joined the company in the position of Civil Engineered Sales Representative.

     
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    M Series 966 Wheel Loader Equipped with XE Advanced Powertrain

    The new 966M, 966M XE, 972M and 972M XE Wheel Loaders have US EPA Tier 4 Final ACERT™ engines equipped with a combination of proven electronic, fuel, air and aftertreatment components.  Applying proven technologies systematically and strategically meets customers’ high expectations for productivity...

     
  • The Forgotten Employee

    Many producers say they have trouble finding good drivers. But some may fail to invest as much as they should in these key employees, who are often responsible for customers' most memorable interactions. TCP blogger Joan Fox offers three important ways you can help drivers represent you.

     
  • The Marketing and Customer Experience Headbutt

    How many times have you felt a disconnect between a company's customer service message and your true experience? TCP blogger Joan Fox reminds us how important it is to "walk the talk."

     
  • Signs of Customer Appreciation

    Why wait for an annual event? TCP blogger Joan Fox explains how you can make every day a customer appreciation day.

     
  • Hot Customer Service Opportunities

    'Tis the season for construction crews to battle sweltering summer heat. TCP blogger Joan Fox shares simple ideas for surprising and delighting your hottest customers.

     
  • Pouring Concrete in the Middle of the Night

    With summer temperatures rising, TCP blogger Tom Johnson offers five tips for keeping your nighttime pours running smoothly.

     
  • Cemex to expand capacity at Texas cement plant

    Cemex's expansion of its Odessa, Texas, cement plant will help the producer meet the growing demand for construction and specialty well cements for the oil and gas industry.

     
  • Would You Pass a Customer Service Audit?

    TCP blogger Joan Fox shares her top 10 tips for ensuring a consistently excellent customer experience.

     
  • Command Alkon purchases Scout and Compass products

    Command Alkon has purchased the Scout and Compass products from 323 Solutions, Inc., pioneers of mobile sales automation and mobile reporting tools for the construction materials industry.

     
  • What NOT to Say to Customers

    It all started with the phrase, “It’s not my job,” to which customers around the globe retorted, “What do you mean it’s not your job? If you can’t help me, why are you here?”

     
  • Customer Satisfaction — Who Cares?

    Pursuing customer satisfaction as a way to become a service leader, and therefore more profitable, is the wrong pursuit. Customer satisfaction is simply the price of entry into the game. It keeps the doors open and the employees paid, but it does not grow your business.

     
 
 
 

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