More Service Matters Articles

Service Matters

• BMHC's Net Losses Reach $45.2 Million in 3Q

   
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  Is Your Customer Service in a Slump?

  The customer is the purpose of your work, no matter what your specific job in the process. And sometimes it is good to remind yourself that the customer pays the bills, generates payroll, and buys new equipment.

   
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  It Was a Great Ride

  As producers prepare for 2008, projections from various sources point to a 10% to 15% reduction in total sales volume as the housing bust hits bottom. This reduction translates into a contraction of 45 million to 70 million yards, depending if the housing industry begins a slow recovery by the end...

   
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  The Value of Value-added Products

  Two producers make value-added products a key part of their business plans.

   

• Casting Their Sales

   

• Cutting-Edge Customer Service

   

• Partnering with Contractors: Are You Getting It Right?

   

• The Plant as Part of the Sales Force

   

• New Services Capture Early Sales Leads

   

• Selling Ready Mix Services in the 1990's

   

• Cooperating to Achieve Common Goals

   

• Marketing -- Why It Works and When It Doesn't

   

• Making Careful Choices When Buying Lift Truck Brings Out Benefits

   

• Using Customer Report Cards Ups Service

   

• Strong Marketing Approach Yields Jobs for Faddis

   

• How to Develop a "Least Risk" Marketing Strategy, Increase Profits by Planning

   

• Failure to Differentiate May Lead to Failure

   

• Jobsite Signs Advertise Your Company at Low Cost

   

• Which Sales Style Do You Use?

   

• Update Selling Skills, Focus on Uniqueness