The first goal in the "Vision 2030: A Vision for the U.S. Concrete Industry" document from the industry’s Strategic Development Council (SDC) reveals how much the industry will depend on technology to improve service in the years to come: "The industry will make processing improvements throughout the life cycle of concrete, including design, manufacturing, [and] transportation ... "

Information systems providers are starting to drive fundamental changes in customer service by optimizing major business processes. Although optimization means different things to different providers, the common concept is that, in the future, information systems will present the concrete producer with operational improvement scenarios in various situations by making prolific calculations at lightning speed.