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Cutting fat. 'Rightsizing.' Total Quality Management. Trendy business terms come and go. But in reality, business fads attempt to answer what every business owner or manager asks every day: How do I make my business better? For ready mix producers, value-added and customer focused features such as on-time delivery and quality control are central themes; for precast producers, a more efficient organization can lead to improvements in manufacturing. For both types of producers, however, satisfying customer needs is the fuel that drives change. With this report, we take a look at what producers are doing to improve performance, and in turn, profitability. KEYWORDS: design/build, Total Quality Management