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Early last week while working in Bentonville, Ark., I rented a car from a rental company that I use occasionally, but certainly not often. I have no loyalty to any particular one as I have been unimpressed by all of them.
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Most of the time, a ready-mix producer operates under the direction of the owner or general manager. These leaders guide the dispatch manager, who decides which customers will receive concrete on a particular workday. However, in some companies, the dispatch manager receives little guidance or...
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As many of you know, the industry’s only annual event for commercial concrete and masonry construction – World of Concrete – isn’t just for contractors.
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If you’re planning to attend World of Concrete, don’t forget to set aside some time to browse through the Las Vegas Convention Center’s North Hall — home of the show’s Producer Center.
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In December, we talked about how to set SMART goals and I promised to give you some considerations on what to stop doing and start doing to reach your goals. This article is about a few STOPS and STARTS to begin the year with a customer service focus.
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I felt a sense of optimism as I walked the aisles of The Precast Show/ICON Expo 2013 last week in Indianapolis.
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Every producer knows that operating and maintaining a ready-mix truck requires a special approach when compared to other severe-duty vehicles. A true American innovation, proper mixer operation and maintenance procedures have often been learned the hard way.
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The Concrete Producer’s 2012 Industry Influencers are...
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There was a time not so long ago when I would make New Year’s resolutions. And I did a pretty good job of keeping them. Some were easy, but others required some effort. I’m glad I accomplished them all.
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One look will tell you that TCP is updating its digital identity. Our editorial staff is changing, too.