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  • Frenemies: Can concrete and asphalt find common ground?

    Each year when new college interns join our magazine’s staff for the summer, we make a point to visit a local producer for a crash course on the concrete industry. This year, Prairie Material invited us to visit its Addison, Ill., plant, as well as a roller-compacted concrete paving project in...

  • Five Ways to Increase Profits Fast

    In the last 10 years of working in the ready-mix concrete industry, I have made an effort to observe and listen to those around me. I was fortunate to complete all four modules of the NRMCA Certified Concrete Sales Professional program early in my career.

  • Hot Customer Service Opportunities

    'Tis the season for construction crews to battle sweltering summer heat. TCP blogger Joan Fox shares simple ideas for surprising and delighting your hottest customers.

  • Pouring Concrete in the Middle of the Night

    With summer temperatures rising, TCP blogger Tom Johnson offers five tips for keeping your nighttime pours running smoothly.

  • TCP supports industry efforts to produce high-quality concrete

    On a beautiful May afternoon in Chicago, BASF product manager Joe Daczko had the full attention of 85 concrete aficionados as he compared placing self-consolidating concrete (SCC) to serving an adult beverage. “You’re not pouring a glass of beer,” said Daczko, as the group watched the fluid...

  • Would You Pass a Customer Service Audit?

    TCP blogger Joan Fox shares her top 10 tips for ensuring a consistently excellent customer experience.

  • When Bad Testing Happens to Good People

    Apparently the topic of cylinder testing gone wrong struck a chord with TCP readers, who wrote back to share stories similar to the one in last month’s blog. Following are just two humorous examples.

  • Holy precast… it’s a concrete bat cave!

    The National Precast Concrete Association’s (NPCA) annual Creative Use of Precast Awards are known for highlighting some of the industry’s most interesting work. This year was no different.

  • What NOT to Say to Customers

    It all started with the phrase, “It’s not my job,” to which customers around the globe retorted, “What do you mean it’s not your job? If you can’t help me, why are you here?”

  • If Concrete Test Cylinders Could Talk

    As uncertainty continues in the concrete market, one thing that remains constant is the use of test cylinders.