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  • The Marketing and Customer Experience Headbutt

    How many times have you felt a disconnect between a company's customer service message and your true experience? TCP blogger Joan Fox reminds us how important it is to "walk the talk."

  • Five Essential Qualities for Today’s Ready-Mix Sales Force

    As producers are running more “lean and mean,” managers don’t have the luxury of hiring one-dimensional salespeople. TCP blogger Tom Johnson lists the essential qualities your sales force should have.

  • Every picture tells a story

    A lifelong fan of ready-mix trucks has a colorful take on the industry.

  • TCP Video Blog: Last Call for TCP 100

    Shelby Mitchell, editor of The Concrete Producer, gives a last call for submissions to the TCP 100 Reader Survey.

  • Signs of Customer Appreciation

    Why wait for an annual event? TCP blogger Joan Fox explains how you can make every day a customer appreciation day.

  • Frenemies: Can concrete and asphalt find common ground?

    Each year when new college interns join our magazine’s staff for the summer, we make a point to visit a local producer for a crash course on the concrete industry. This year, Prairie Material invited us to visit its Addison, Ill., plant, as well as a roller-compacted concrete paving project in...

  • Five Ways to Increase Profits Fast

    In the last 10 years of working in the ready-mix concrete industry, I have made an effort to observe and listen to those around me. I was fortunate to complete all four modules of the NRMCA Certified Concrete Sales Professional program early in my career.

  • Hot Customer Service Opportunities

    'Tis the season for construction crews to battle sweltering summer heat. TCP blogger Joan Fox shares simple ideas for surprising and delighting your hottest customers.

  • Pouring Concrete in the Middle of the Night

    With summer temperatures rising, TCP blogger Tom Johnson offers five tips for keeping your nighttime pours running smoothly.

  • TCP supports industry efforts to produce high-quality concrete

    On a beautiful May afternoon in Chicago, BASF product manager Joe Daczko had the full attention of 85 concrete aficionados as he compared placing self-consolidating concrete (SCC) to serving an adult beverage. “You’re not pouring a glass of beer,” said Daczko, as the group watched the fluid...