More stories about Blog

  • Would You Pass a Customer Service Audit?

    TCP blogger Joan Fox shares her top 10 tips for ensuring a consistently excellent customer experience.

  • When Bad Testing Happens to Good People

    Apparently the topic of cylinder testing gone wrong struck a chord with TCP readers, who wrote back to share stories similar to the one in last month’s blog. Following are just two humorous examples.

  • Holy precast… it’s a concrete bat cave!

    The National Precast Concrete Association’s (NPCA) annual Creative Use of Precast Awards are known for highlighting some of the industry’s most interesting work. This year was no different.

  • What NOT to Say to Customers

    It all started with the phrase, “It’s not my job,” to which customers around the globe retorted, “What do you mean it’s not your job? If you can’t help me, why are you here?”

  • If Concrete Test Cylinders Could Talk

    As uncertainty continues in the concrete market, one thing that remains constant is the use of test cylinders.

  • Can concrete save the U.S. economy?

    Calls for improving America’s infrastructure are getting louder by the day.

  • Knowledge Equals Profit

    Two events early in my ready-mix sales career motivated me to learn all I could about the science of concrete design and placement.

  • Customer Satisfaction — Who Cares?

    Pursuing customer satisfaction as a way to become a service leader, and therefore more profitable, is the wrong pursuit. Customer satisfaction is simply the price of entry into the game. It keeps the doors open and the employees paid, but it does not grow your business.

  • World of Concrete attendance reflects industry optimism

    Although we often look to housing starts or construction employment numbers to gauge growth in the concrete industry, many also watch another key indicator: attendance at World of Concrete.

  • What Stories are YOUR Customers Telling?

    Early last week while working in Bentonville, Ark., I rented a car from a rental company that I use occasionally, but certainly not often. I have no loyalty to any particular one as I have been unimpressed by all of them.