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  • What NOT to Say to Customers

    It all started with the phrase, “It’s not my job,” to which customers around the globe retorted, “What do you mean it’s not your job? If you can’t help me, why are you here?”

  • If Concrete Test Cylinders Could Talk

    As uncertainty continues in the concrete market, one thing that remains constant is the use of test cylinders.

  • Can concrete save the U.S. economy?

    Calls for improving America’s infrastructure are getting louder by the day.

  • Knowledge Equals Profit

    Two events early in my ready-mix sales career motivated me to learn all I could about the science of concrete design and placement.

  • Customer Satisfaction — Who Cares?

    Pursuing customer satisfaction as a way to become a service leader, and therefore more profitable, is the wrong pursuit. Customer satisfaction is simply the price of entry into the game. It keeps the doors open and the employees paid, but it does not grow your business.

  • World of Concrete attendance reflects industry optimism

    Although we often look to housing starts or construction employment numbers to gauge growth in the concrete industry, many also watch another key indicator: attendance at World of Concrete.

  • What Stories are YOUR Customers Telling?

    Early last week while working in Bentonville, Ark., I rented a car from a rental company that I use occasionally, but certainly not often. I have no loyalty to any particular one as I have been unimpressed by all of them.

  • Who is Running your Company?

    Most of the time, a ready-mix producer operates under the direction of the owner or general manager. These leaders guide the dispatch manager, who decides which customers will receive concrete on a particular workday. However, in some companies, the dispatch manager receives little guidance or...

  • World of Concrete: What’s in it for producers?

    As many of you know, the industry’s only annual event for commercial concrete and masonry construction – World of Concrete – isn’t just for contractors.

  • WOC products for producers

    If you’re planning to attend World of Concrete, don’t forget to set aside some time to browse through the Las Vegas Convention Center’s North Hall — home of the show’s Producer Center.