More stories about Blog

  • Starting the New Year Right

    There was a time not so long ago when I would make New Year’s resolutions. And I did a pretty good job of keeping them. Some were easy, but others required some effort. I’m glad I accomplished them all.

  • Changes at TCP

    One look will tell you that TCP is updating its digital identity. Our editorial staff is changing, too.

  • Distinguish your Brand with Customer Service

    Have you ever considered that you appear to be exactly like your competitors? They hire the same kind of people. They teach them the same things. They deliver the same product. Most customers would be unable to articulate how your company is different, besides the signs in front of your office and...

  • To Hunt or to Keep: That is the Question

    Customer acquisition is sexy. There is something about the hunt that gets people excited. It's kind of like dating-lots of attention, communication and messages of appreciation. Then when acquisition occurs details are forgotten, communication lags, and words of fondness are articulated less often.

  • The Most Important Decision Producers Make

    Give up right now on the chance of ever delivering a consistently excellent customer experience, if you are unwilling to hire differently.