Sixty-two percent of the fleet executives responding to the Q1 2014 Fleet Sentiment survey conducted by CK Commercial Vehicle Research in January indicated they planned to place orders for Class 8 trucks in the next three months. Forty-eight percent indicated they planned to place trailer orders. ...
CEOs are famous for giving lip service to customer service. Statistics bear out that typically few resources, whether human or financial, are invested in improving the customer experience.
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