Good communication can be a key in circumventing problems caused by conflict on the job. Not all conflict is bad--part of the supervisor's job is to control conflict and ultimately turn it into a positive learning experience. To avoid negative conflicts on the job, we suggest using a communication process we call the A.C.T. principle. A stands for acknowledge; C is for concern; and T means focus on the "task" at hand. The supervisor's job is to be objective and focussed on the greater outcome of a conflict--not to take sides. Communication is key when imposing order and disciplining employees. Equal treatment must be afforded all who break the rules, in order to gain the respect of employees. A supervisor should be tough but consistent.