Hanover (Pa.) Concrete Co. expanded its contractor supply sales effort to customers across the eastern United States. Two key factors in this effort are pumping aids and a contractor supply store.

The pumping aids make concrete pumps work more efficiently and improve pumpers' customer service. The store was established under the separate name of Hanover Building Supply and offers items such as finishing tools and diamond saw blades, as well as standard contractor supplies like trowels and grout. "Good service will catch more business than low price," says Ron Albright, president of Hanover.