Joan Fox is a nationally recognized Customer Service and Service Leadership Expert and popular conference speaker. Since her company’s inception in 1988, Joan has become a trusted resource for companies and associations to help increase their capacity to compete and win. Delivering consistently compelling keynote speeches, training and consultant advice, Joan challenges people and businesses to think in innovative ways. Before founding Cincinnati-based Eagle Inspiration, Inc., Joan was a clinical microbiologist by profession. Deciding that people were a more interesting study than bacteria and other lower life forms, she re-careered and discovered her niche.
Service matters. But does it really matter that much?
Ready-mix drivers are the face of your company.
The customer is the purpose of your work, no matter what your specific job in the process. And sometimes it is good to remind yourself that the customer pays the bills, generates payroll, and buys new equipment.
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