Tom Johnson - From Dispatch to Delivery

Before joining the concrete industry in 2003, Tom Johnson managed a Nashville-based regional delivery service for 20 years. In this capacity, he handled same-day and expedited deliveries of various products for local and out-of-town shippers. In April 2003, Tom was hired as a driver by a Nashville ready-mix producer. After a few months, he went on to work for other construction materials testing companies and ready-mix producers in a variety of capacities, through which he gained experience and training in sales, dispatch, and quality control. Tom is an NRMCA Concrete Certified Sales Professional, and has several certifications from ACI and TN-DOT.

 

Tom Johnson - From Dispatch to Delivery

  • Standing Out In a Crowded Market

    Many years ago I first heard the expression:  Fast-Good-Cheap/Pick Two.  This expression applies to many real-life situations. The saying suggests it’s almost impossible to lead any market in all three categories. For concrete producers, it suggests you have to choose two of the following:  great...

     
  • Benefits of Using Concrete Pumps for Residential Placements

    TCP blogger Tom Johnson gives five good reasons why you should consider using concrete pump trucks for residential jobs.

     
  • Five Essential Qualities for Today’s Ready-Mix Sales Force

    As producers are running more “lean and mean,” managers don’t have the luxury of hiring one-dimensional salespeople. TCP blogger Tom Johnson lists the essential qualities your sales force should have.

     
  • Five Ways to Increase Profits Fast

    In the last 10 years of working in the ready-mix concrete industry, I have made an effort to observe and listen to those around me. I was fortunate to complete all four modules of the NRMCA Certified Concrete Sales Professional program early in my career.

     
  • Pouring Concrete in the Middle of the Night

    With summer temperatures rising, TCP blogger Tom Johnson offers five tips for keeping your nighttime pours running smoothly.

     
  • When Bad Testing Happens to Good People

    Apparently the topic of cylinder testing gone wrong struck a chord with TCP readers, who wrote back to share stories similar to the one in last month’s blog. Following are just two humorous examples.

     
  • If Concrete Test Cylinders Could Talk

    As uncertainty continues in the concrete market, one thing that remains constant is the use of test cylinders.

     
  • Knowledge Equals Profit

    Two events early in my ready-mix sales career motivated me to learn all I could about the science of concrete design and placement.

     
  • Who is Running your Company?

    Most of the time, a ready-mix producer operates under the direction of the owner or general manager. These leaders guide the dispatch manager, who decides which customers will receive concrete on a particular workday. However, in some companies, the dispatch manager receives little guidance or...

     
 
 

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